Refund Policy

 

We know that shopping online can sometimes feel a bit uncertain, and we want to make sure you feel confident and supported every step of the way. That’s why we’ve put together a clear and straightforward refund policy to help you understand your options should you need to return a product.

First and foremost, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your handcrafted jewelry, we’re here to help. Our refund policy is designed to be fair and accommodating, ensuring that you have a positive experience with us.

In the event that you wish to return an item, we encourage you to reach out to our customer service team. They are friendly and knowledgeable, ready to assist you with the return process. We understand that sometimes things just don’t work out, and we want to make it as easy as possible for you.

When returning an item, please ensure that it is in its original condition. This means that the jewelry should be unworn and in its original packaging. We believe that every piece we create deserves to be treated with care, and we appreciate your understanding in this matter.

Once we receive your return, we will process your refund promptly. Depending on your bank or payment method, it may take a few days for the funds to appear in your account. We appreciate your patience during this time.